Frequently Asked Questions
1
What are the steps to booking an event?
Submit a quote request, and we'll contact you within 24 hours to discuss your event details. Once your design and pricing have been finalized, we'll send you a contract along with an invoice for the booking fee. Your event date is officially reserved once the signed contract and booking fee have been received.
2
How much is the booking fee?
The booking fee is 50% of the total balance. The booking fee becomes non-refundable once the event date is within 30 days. Any remaining balance will be due 7 days prior to the event date. Services will not be provided unless full payment is received. The booking fee is applied toward your total balance and ensures that your date, time and requested services are reserved exclusively for you. If the client books within 3 weeks of event date, the full balance is due upfront at the time of booking.
3
Why is the remaining balance due before my event?
Your final balance is due prior to your event because every installation is custom designed specifically for you. By the time your event arrives, your balloons, materials, rentals and supplies have already been purchased, prepared, reserved and significant time has been invested in planning and creating your design. Requiring payment before setup allows us to focus entirely on delivering a beautiful, stress-free experience on event day rather than handling payments during your celebration. This policy is standard for many event professionals and helps ensure every client receives the same high level of service.
If the full payment is not received within 72 hours of the event date and the client cannot be reached via email, text or phone, services will be canceled entirely with no refunds under any circumstances.
4
What happens if I need to cancel or reschedule my event?
We understand that plans can change. If you need to reschedule your event, please contact us no later than 7 days prior to the original event date. Any cancellation request must be made at least 7 days before the agreed event date in writing. Cancellations made less than 30 days prior to the event will result in forfeiture of the booking fee.
If you have any questions, we're always happy to discuss your options.